Faqs

Our company is based in Japan, with team members spanning various locations across the globe. We embrace a modern structure that facilitates remote work, reflecting our commitment to flexibility and efficiency. Consequently, it's not unusual for us to be responsive to your emails late into the night or even on weekends. We take great pride in our work and find joy in ensuring our customers' satisfaction.

We offer free shipping and all orders are in stock and shipped within 24-48 hours Monday through Friday.

Yes, we ship worldwide.
Please understand, that shipping to some remote locations is not possible. This includes:
Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.

Yes! You may return or exchange an item within the first 7 days of your receipt.
Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

If you wish to return an item, please send an email to Support@suprememantra.com
We will get back to you in 24-48 hours.
You can return an item as long as it is unused. Best if the packaging is unopened!
As soon as we receive the item, we will either issue a refund or exchange the product for another one.
For refunds, you can expect your money back 1-2 days after we receive the item.
Please inform us within 7 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.
To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn't shipped yet, we will cancel it immediately and issue a full refund.