Faqs

Our company is based in China, with team members spanning various locations across the globe. We embrace a modern structure that facilitates remote work, reflecting our commitment to flexibility and efficiency. Consequently, it's not unusual for us to be responsive to your emails late into the night or even on weekends. We take great pride in our work and find joy in ensuring our customers' satisfaction.

We offer free shipping and all orders are in stock and dispatched within 24-48 hours Monday to Saturday

Yes, we ship worldwide.

Please understand, that shipping to some remote locations is not possible. This includes:

Niue, French Guiana, the British Virgin lslands, Aruba, New Caledonia, Bahrain, Cayman lslands.

Yes! You may return or exchange an item within the first 30 days of your receipt.

Whether it's an incorrect size, broken product, or you just changed your mind, we'll be glad to help you in geting a refund or replacement!

If you wish to return an item, please send an email to 1527056290qq@gmail.com

We will get back to you in 24-48 hours.

You can return an item as long as it is unused. Best if the packaging is unopened!

As soon as we receive the item, we will either issue a refund or exchange the product for another one

For refunds, you can expect your money back 1-2 days after we receive the item.

Please inform us within 7 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

Yes, you need to cover shipment if you wish to refurn an item to us, You may ship back the item usina the carrier of your choice.

To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

f you ordered by accident or simply changed your mind, let us know ASAp. f the order wasn't shipped yet, we wil cancel it immediately and issue a ful refund.

Transit time can vary by location, but always aim for your order to arrive as quickly as possible. General transit times are:

US | 3-7 business days

Worldwide | 10-20 business days

We like to keep things simple, shipping is $4.99 unless otherwise indicated.

Tracking information generally updates 48-72 hours after your tracking number is received. This allows time for the carrier to pick up your item and tracking to go live on their end.

We offer Paypal as a payment option but we offer other options as well. We accept all major credit and debit cards, PayPal, Shop Pay, Apple and Google Pay.

We offer safe shopping and accept payment via Paypal and all major credit cards. Cash on delivery and bank payment are NOT available.

Our store can display multiple currencies for a better shopping experience. However, the default checkout currency is US Dollars. If you are checking out with another currency, your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalent amount by selecting your currency from the dropdown.

Yes, all the items are cleansed before being sent to our customers. We work in partnership with merchants and artisans from around the world to provide you with authentic and high-quality items.

Yes, our items are genuine and of high quality and made of original materials. All product pages specify the exact material.

We source our products from trusted manufacturers all around the globe. Many of our products are made in Asian countries such as Singapore, China, Hong Kong and Japan, the centers of spirituality and where unique materials such as black obsidian and jade stones are to be found.

Through factory inspections and production guidelines, we ensure the highest quality of product and fair work conditions with all of our partner factories.

No, signing for shipments is not necessary.

Yes, we ship worldwide.

Please understand, that shipping to the following locations is not possible:

Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.

We partner with Aftership to offer a seamless tracking and delivery process.

You will receive an email with the tracking information after your order is placed and your package leaves our warehouse, generally within 24-48 hours. That email includes a link to your order tracking page.

If you already have your tracking number, you may also use our tracking portal to track your package here.

We partner with the best available shipping services to ensure your order arrives as quickly as possible. Items shipped to the United States are generally shipped via USPS and the packaging is small enough to fit in most mailboxes.